You Need People to go Paperless

by Larry Emmott on October 30, 2014

in Management,Paperless

train“Going Paperless” is based on computer technology so it is only natural to focus on the computers and the software when planning to go paperless. However the technology is only half of the equation. If the people in the office aren’t prepared and enthusiastic the technology alone will never work.

This includes the dentist, some dentists are actually proud of the fact that they don’t know the first thing about the office computers. That is just foolish; the dentist does not have to be a mouse master with intimate knowledge of every click and cranny of the software in order to go paperless however the dentist must know the basics, the dentist must know what is possible, or else the whole system will never make sense.

One of the frustrations dentists and team members encounter is cook book failure. That happens when someone just knows one way (like step by step cook book directions) to use the software but he/she does not understand what is being done and why. When that happens just one slightly different or neglected step and the cook book fails. The user is lost and has no idea how to find their way back.

To avoid cook book failure users need to have a general understanding of Windows. You need to know how to turn on your computer system, how to use a mouse, click and drag, right click, open close dropdown and navigate the Windows file system.

However basic training on using your Practice Management System is not enough. You need to have “Going Paperless Training”.

Hire a trainer and then ask the trainer to teach the dentist and staff how to do the following:

  • Set up CDT Codes with fees etc.
  • Create extra codes for things like crown delivery or suture removal.
  • Create and set up progress notes.
  • Enter everything on the digital chart you used to enter on the paper chart.
  • Existing restorations, conditions such as decay or fracture, treatment to be done, perio conditions and all the rest
  • Set up and create prescriptions.
  • Set up and create lab slips.
  • Scan papers and store them in the record.
  • Import data from another application.
  • Export data from the chart.
  • Merge data from the chart to a document.
  • Bridge to other data or applications such as photos or radiographs.

For more help going paperless look here:

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Dentrix Insight Seminars

by Larry Emmott on October 29, 2014

in Management,Software

I am a HUGE advocate for ongoing extended training in the use of technology. Many (if not most) dental offices fail to get full value from their technology investment because they simply do not know how to use it. This includes the dentist. Dentists must know what is possible if they are to lead their team. If you are a Dentrix user consider attending an Insight seminar near you, follow the link below.

Discover the Top Features You’re Not Using

Learn about top new features in recent Dentrix releases and how they can help you collect and manage accurate patient information, improve and simplify schedule management, streamline patient payments and practice profitability, keep your database up-to-date and properly backed up, and more!

via Seminar With Great Insight to Dentrix Software – Dentrix.

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Dental Art

by Larry Emmott on October 29, 2014

in Dental Art

pumpkinart

“Pumpkin Carving” Is this art? It certainly has teeth in it and it is appropriate for the season. Plus the craftsmanship is amazing. Look at the way the mandible is carved not to mention the teeth.

Dental art is anything that depicts teeth or dentistry in an interesting or artistic way. If you have any suggestions for future Dental Art pieces please send them to me or give me a link. Thanks.

All the Dental Art images can be found here on Pinterest.

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Can’t Get No Satisfaction

by Larry Emmott on October 28, 2014

in Management

A survey by the Commonwealth Fund into the health care systems of the world, found that the British, with their National Health Service, were the most satisfied of all people in the western world. However, the British system scored the worst, or near worst, on all objective ones except one. In other words on all subjective measures it measured well but the actual health outcomes were bad.

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Jobs to be Done

by Larry Emmott on October 28, 2014

in Health Care Politics,Just for Fun,Management

A useful way to evaluate business issues and anticipate conflicts is to examine what business researchers call “Jobs to be Done”.

As dentists the job we are trying to do is often not the same job our patients want to do and it is not the same job the insurance companies and other “payers” want to get done.

What job do our patients want to do? I submit for most of them the job they would most like to do is to never ever see a dentist. Since that is not quite possible the more workable job would be to have any dental treatment done to the highest standards of excellence in as quick and comfortable a manner as possible with few hassles and at a low price.

What job do “payers” want to do? The best answer is to never pay a claim. The more realistic job is to pay legitimate claims as quickly as possible, at the lowest rate with as little expense as possible.

What job are dentists trying to do? Save the world from ugly diseased teeth and get rich doing it. We can restate that in a better manner: provide an essential service treating and preventing dental disease and enhancing health and appearance while being compensated in a manner that reflects the value of the service.

Of course you can see the problems. The patient does not want to do anything. The payer is OK with that. However the dentist wants to do…something.

The patient might do something if he believes he “needs” it. The patient wants the best possible care done quickly, painlessly and it would be better it someone else pays for it.

The job the dentist wants to do is provide the “needed” service at a level of quality that meets or exceeds the patient expectation in as an efficient a manner as possible. (Efficient means with the least time and expense.) Then to be paid a high fee immediately.

The patient is OK with the quality and efficiency but not so much on the fee.

The payer would rather not pay so the payer will look first for a reason to deny the claim. Barring that they will eventually pay for the least expensive option; quality, comfort and speed are not part of the payer’s job to be done.

Let’s review: The dentist and the patient are concerned with quality and comfort; the payer doesn’t care about that. The patient and the payer want a low fee; the dentist wants the opposite.

What does this somewhat cynical look at jobs to be done have to do with technology? Actually quite a lot,

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Reputational Management

by Larry Emmott on October 27, 2014

in Internet,Social Media

If you find that you have some negative malicious reviews online what can you do? Actually it is easier to tell you what not to do.

Don’t Sue: As reported in the ADA News Dr. Yvonne Wong decided to file suit when she received a negative review on Yelp which she thought was false and unfair. The result Dr. Wong lost the suit, she has no legal recourse and to make it worse, much worse, she was ordered to pay over $80,000 in defendant’s legal fees.

Don’t Preempt: There are services that sell dentists and physicians contracts and patient forms that supposedly will prevent patients from posting negative online comments. These are of dubious legality and for at least one dentist who tried to use them it was an unmitigated disaster.Stacey Makhnevich a NY dentist has been sued by a patient for trying to enforce an agreement preventing patients from posting negative online comments. This set off a firestorm of online news and universal condemnation from the general public. None of it is good news for Dr. Makhenvich who it seems has been forced out of the profession by the bad publicity and legal complications.

Don’t Panic: As professionals our reputation is precious and we never want to see anything negative said about us. The conventional thinking is that negative comments need to be removed at all costs. On the other hand recent research indicates that a negative online review is not always bad. In the right situation it demonstrates that the reviews are legit, not just reviews from staff and family. Some negative seems to have a “blemishing effect” that actually makes the positive reviews more persuasive.

The only thing you can actually do is to overwhelm negative reviews with positive ones. However even with this tactic dentists face obstacles. For example if you appeal to your happy patients to write good reviews and several of them do some review sites choose to consider a flurry of new reviews to be somehow illegitimate and they will “filter” them out.

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ADA Benefit Plan Analyzer

October 27, 2014

From the ADA: The ADA Benefit Plan Analyzer is a tool meant to help you analyze the financial impact of a payer’s rates to your practice. It is based on information and assumptions provided by you regarding the payer’s reimbursement rates and restrictions as well as your practice’s goals and its financial situation. via CPS-APP12 […]

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Anti-Buzz: Public Journaling

October 25, 2014

Andrew has been writing Anti Buzz for 4 years resulting in almost 200 articles. For the next several weeks we will revisit some of these just in case you missed it. Something very important: software metaphors. Another piece of metaphorless software that you are likely familiar with, Facebook. Even with ‘book’ in its name, Facebook, and social […]

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Mid Continent Dental Congress

October 24, 2014

I will be presenting two sessions at the Mid Continent Dental Congress in St Louis November 13-14. The two topics are Paperless Records and e-Services. The High Tech Paperless Office THURSDAY, NOVEMBER, 13, 2014 Lawrence F. Emmott, DDS 8:00am – 11:30am 3 CDE Course Fee: Free admission, ticket required Is it really possible to go […]

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The Future

October 24, 2014

If I’ve learned anything from my excursions into retro-futurism, it is that the safest prediction about the future is that it will look a great deal like the present, but the ways in which it is radically different will be counterintuitive and generally utilitarian, not the sexy things everybody expects: You don’t get flying cars, you […]

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Revenue Cycle Management – One Mind Health

October 23, 2014

Another service for dentists and dental insurance companies to manage claims and cash flow. What’s the absolute most important thing you need to do to keep your business healthy? Get paid. Unfortunately, there may be things that are standing in your way. Do your multi-tasking employees have difficulty keeping up with appointments and dental claims? […]

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How Times Have Changed

October 23, 2014
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TellCast – Entertainment marketing for your business.

October 22, 2014

Ralph Laurie one of the founders of TellCast described it to me as “Pandora for video”. TellCast – Entertainment marketing for your business.. It does not work quite like Pandora but it does allow you to create custom play lists for your office and allow your patients to select and pair their device to video […]

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Dental Art

October 22, 2014

“Fang” It is fascinating the number of shoes with teeth that people create. I don’t get the relationship but I have at least half a dozen examples. I don’t know if these Fang shoes are art but they are very interesting in a kind of weird way. Dental art is anything that depicts teeth or […]

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Six Seconds

October 21, 2014

The newest social media sensation is Vine which features six second videos. It is amazing what you can do in six seconds. Yet dentists insist on making three or four minute videos for their web sites and YouTube channels. I guarantee you no one is watching a talking head dental video for more than ten […]

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At the ADA OperaDDS

October 21, 2014

One of the most intriguing new tech products I saw at the ADA was the new upgraded version of OperaDDS. Developed by a dentist, Bryan Laskin, OperaDDS is a complete information dashboard that combines dental practice communications so that any team member can instantly be paged, receive e-mail, send orders to labs, or collaborate with […]

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Mark Zuckerberg Was Once on CNN’s List of ’10 People Who Don’t Matter’

October 20, 2014

From Mashable: CNN’s Business 2.0, a magazine that once lived as part of CNN Money, vastly underestimated his potential all those years ago, listing him as No. 10 on the list of “10 People Who Don’t Matter.” The site wrote off Zuckerberg’s “online social directory for college students” as a passing fad. via Mark Zuckerberg […]

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6 Types of Problem Employees You Never Want to Hire

October 20, 2014

From Amex Open Forum: Most businesses have come across a toxic hire or two, and these employees probably cost you more than you know. The six types listed are: 1. The Self-Crowned King of Ethics These employees are also called “the tattletale” 2. The Baby These types of workers are insecure and will go to […]

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Yelp Sucks

October 19, 2014

Hmmm a dentist at my San Antonio sessions gave me this link. Yelp Sucks. It looks like dentists are not the only ones having issues with Yelp.

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Anti-Buzz: Communications Breakdown

October 18, 2014

Andrew has been writing Anti Buzz for 4 years resulting in almost 200 articles. For the next several weeks we will revisit some of these just in case you missed it. Why do computers lie to us? Why don’t they always listen to us? Well, they don’t lie to us exactly, and they can’t really ignore us, […]

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