From the category archives:

e-Services

Website Stuck in the 90s?

March 31, 2012

If your website is just an electronic brochure you are stuck in the 1990s. Your website needs to be interactive. That means that users can get information or enter information. This process goes by several names but is commonly referred to as Web 2.0. An interactive Web 2.0 website is not just a static page [...]

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Remember When “e” was Just a Letter?

February 3, 2012

This link
Remember When “e” was Just a Letter?.
Will take you to the course I did for the DT Study Club at the Greater New York Meeting. The topic is e-Services, what they are, how they work and how they can be used to both save money and improve patient health.

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INSCRIPTIONS: e-Services

January 12, 2012

This link
INSCRIPTIONS: Jan 2012.
Will take you to an article I wrote for the Dental Journal Inscriptions on e-services and the cloud.

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Data Mining

January 9, 2012

Data mining is the act of looking for useful relationships in out general business data that can be used to better manage our practice or serve our patients. My article in Dentalcompare “No More Management by Guesswork”  looks at how data mining can work using an online e-service, Action Run.

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It is not all Parties and Presents; Serious Year End Planning

December 15, 2011

Year end is rapidly approaching. For many of our patients this is a great time of year to get some needed dental work done. Some will have met their yearly deductible and will have better coverage for care, others will have met the minimum for a medical dental tax deduction and still others may have [...]

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365 Days of Facebook

November 30, 2011

Fans of Social Media make a big deal out of the fact that it is “Free” and it is…kinda”. Facebook is free like a free puppy. Sure the puppy is free but you will have to feed it and take care of it (and clean up after it) forever.
Sesame Communications is offering a wonderful truly [...]

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Greater New York e-Services

November 26, 2011

I will be presenting a session on using e-Services in dentistry at the Greater New York meeting Nov. 28 as part of the Dental Tribune Study Club.
Digital technology is revolutionizing every aspect of dental practice including how we make clinical decisions and how we communicate. One of the most powerful trends in technology is the [...]

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Patients Prefer e-Reminders

November 21, 2011

No-shows, a classic issue which has plagued dental practices since the time of good ol’ G.V. Black.
No-shows are frustrating and expensive. You can get militant and charge patients if they no-show. That’s a great way to create pleasant Kumbayah relationships.
You can be proactive and call everybody on the schedule a few days in advance. This [...]

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More Than Paperless Charts

November 17, 2011

I recently received a call from Ed Dolan a dentist from the Seattle area. Ed told me how he was using some imaginative online e-services to outsource basic office work. I thought it was a creative way to leverage technology in ways we have yet to consider in dentistry. With these online e-services you can [...]

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Groupon Best Practices

September 10, 2011

The smart people at DoctorBase have posted an article on using Groupon.
We’ve coordinated a number of Groupon deals for our doctors, and have seen great success with deals focusing on elective services discounted to around the $200 mark.
They outline how it works and even more importantly how it doesn’t work and when it can be [...]

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Free Webinar

August 24, 2011

I will be presenting a free webinar on e-services Thursday (Aug 25) at noon (West Coast Time) and again at 10:00  Friday morning. The programs are sponsored by Action Run. For information and registration Just Click:
Using Technology to Improve
Your Patients’ Health & Your Profitability
A webinar taught by the leading authority on technology in dentistry

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How I Learned to Live Google-free

June 16, 2011

The writer of the linked article below decided to go “Google-free”. Several items of interest: Google is everywhere and you are likely using Google services you did not even know were Googlish. When you use these services Google is gathering personal information about you. (Are you OK with that?) When you replace Google you may [...]

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e-Services Q&D BOE ROI

June 11, 2011

Here is a partial list of the office administrative tasks that could be done with an e-service.

Print and mail re-call cards
Data entry of patient forms
Eligibility calls
Update charts
Confirmation calls
Copy X-rays
Data backup
Prep and mail claims
Take and enter payments
Answer phone for routine questions
Prepare bills, print and mail
Reactivate patients

All of these tasks take staff time which we dentists pay [...]

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e-Service, Eligibility

June 10, 2011

I find that the majority of dentists under utilize e-services. For the most part I believe this is simply because they are not aware of the service and how easy it is to use. As a general rule an e-service is online, uses digital information and is automatic. That is once you set up the service [...]

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Dentrix Business of Dentistry

June 6, 2011

I will be presenting on integrated e-services.

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Dentist tells patients, “all your reviews are belong to us”

June 1, 2011

The  article linked below tells the story of Timothy Lee an average garden variety patient seeking a new dentist and being confronted with the “Medical Justice” patient contract as discussed here.
The agreement that Dr. Cirka’s staff asked me to sign on that February morning began by claiming to offer stronger privacy protections than those guaranteed by [...]

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Dropbox – it’s free! – Oral Health Journal Blog

June 1, 2011

From Ken Serota at Oral Health Journal
Dropbox is a web based file hosting service operated by Dropbox, Inc. that uses cloud computing to enable users to store and share files and folders with others across the Internet using file synchonization. It was founded in 2007 by Drew Houston and Arash Ferdowsi as Y Combinator startup. [...]

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Practice Activator Re-Visited

May 29, 2011

I wrote about this already but it deserves another mention. I really like Practice Activator because it uses digital technology in unique and creative ways that provide an immediate benefit to both dentists and our patients.
Practice Activator is an online e-service that contacts and re-activates non-responsive patients. This is not a new idea, what is new are [...]

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LinkedIn

May 26, 2011

Most of the social media buzz in dentistry surrounds Facebook. Facebook is awesome and has the potential to help you build an online community for your patients. If done well that can be very valuable. However I think dentists need to be aware of other social media and how we can use it. LinkedIn is [...]

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E-Bay for Doctors

May 20, 2011

This is an idea I find both fascinating and frightening. Shop for a doc online. This web site called MediBid creates a market place for people seeking and health care and medical care providers and sets up an e-Bay like auction to match patients with doctors and find the lowest price.
“Get your new heart valve [...]

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