From the category archives:

e-Services

Sesame Aquired

January 26, 2015

Big news from my friends at Sesame Communications, they have been acquired by “Internet Brands” a major fully integrated online media and client services organization. For current Sesame clients nothing will change right now, however Internet Brands brings tremendous resources and experience to the dental market which will improve the reach and effectiveness of Sesame in […]

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Re-Activate for Year End

December 3, 2014

ActionRun helps dentists improve marketing results by providing cloud-based patient communication services for New, Active, and Unresponsive Patients. Our communication services go much further than simple email, text, or voice reminder solutions. via Improve Dental Marketing Results with ActionRun Services. ActionRun is one of my favorite e-services, especially the re-activation application. It not only contacts […]

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Website Stuck in the 90s?

November 10, 2014

If your website is just an electronic brochure you are stuck in the 1990s. Your website needs to be interactive. That means that users can get information or enter information. This process goes by several names but is commonly referred to as Web 2.0. An interactive Web 2.0 website is not just a static page […]

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ePrescribe

November 6, 2014

Dentrix Users: Dentrix now delivers integration with Allscripts®, the market-leading provider of electronic prescriptions. Accessible instantly, with no downloads or new hardware required, Dentrix ePrescribe is a subscription model, HIPAA-compliant, web-based solution for your practice to send prescriptions electronically to retail and mail order pharmacies directly from Dentrix. via ePrescribe. Why wouldn’t you use this […]

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Mid Continent Dental Congress

November 3, 2014

I will be presenting two sessions at the Mid Continent Dental Congress in St Louis November 13-14. The two topics are Paperless Records and e-Services. The High Tech Paperless Office THURSDAY, NOVEMBER, 13, 2014 Lawrence F. Emmott, DDS 8:00am – 11:30am 3 CDE Course Fee: Free admission, ticket required Is it really possible to go […]

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New Sesame Dashboard

November 1, 2014

From my friends at Sesame Communications: Sesame Releases New Member Dashboard Centralized access to expanded digital Marketing & patient engagement analytics and a new user interface help practices proactively monitor performance and ROI The release of the new Sesame Member Dashboard this month marks another in a long list of continued innovations which comprise define […]

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Profitability Coaching

August 29, 2014

  On of the best sessions at the recent Henry Schein Technology summit in Utah was on the Dentrix coaching program presented by Tammy McHood. Coaching is a remarkable program that virtually every Dentrix office needs to consider. In case you missed it, here is what I wrote about coaching earlier this year. From Dentrix: […]

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QueueDr – Fill cancellations instantly!

July 28, 2014

I just saw a demo of a new online service for dentists called QueueDr: How QueueDr works Doctor’s office adds patients to waitlist in QueueDr web app. If an appointment is cancelled or opens up… Doctor’s office presses “Fill appointment” in QueueDr. All interested patients receive text about opening. First patient to text back wins […]

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Digital Reminders Work

June 23, 2014

This graph from Sesame Communications shows an increase in the show rate after implementing a digital reminder system. In the first 36 months of implementing automated appointment reminders, dental practice no-shows were reduced by 23 percent. According to the ADA the average US dental office loses $11,500 a month to no shows. If you reduced […]

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Google + Places

June 13, 2014

You don’t have to have a website to sign up to Google+ Places you just need to be a business. Claiming your Google+ Place is the second most important thing you can do to improve your online presence. Google+ Places was Google Local, this is the mini listing you have based on Google maps. The […]

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Dental E-Services Do the Work Without the Workers

June 5, 2014

In case you missed it: Dentalcompare from May 2013. In 1820 it took a man wielding a scythe three days to harvest one acre of grain. In 1860 that same man using a mechanical thresher could harvest twelve acres in a single day. We easily understand that kind of mechanical automation and how it helps […]

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Hinman 2014

March 23, 2014

I will be presenting four programs at the wonderful Hinman Dental Meeting March 27-29. The topics all revolve around the Internet; Understanding and using Google, Saving time and money with e-services and Hands on social media.

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e-Services Q&D BOE ROI

February 14, 2014

Here is a partial list of the office administrative tasks that could be done with an e-service. Print and mail re-call cards Data entry of patient forms Eligibility calls Update charts Confirmation calls Copy X-rays Data backup Prep and mail claims Take and enter payments Answer phone for routine questions Prepare bills, print and mail […]

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Anti-Buzz: 2014 Prediction – The Privacy Boom

January 11, 2014

This week I will expand one of the issue I mentioned last week: Privacy. Right now I’m not really here to push any particular point of view, (as I have before and will again), but rather to examine the issue in a “tech trend” sense. While the Snowden leaks might have many people angry with […]

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Digital Dental Specialist Referrals

November 12, 2013

In case you missed it: Dentalcompare article from June: Despite advances in digital records and communication, the majority of specialist referrals still follow this old paper-based system. However, paperless digital referrals are possible, have already progressed through two generations and promise to be even better in the near future… A third generation system will upload […]

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At the ADA: OralEye

November 5, 2013

OralEye is a smart phone App that lets users take and upload photos to a dentist for evaluation and possible diagnosis. The app starts with a short questionnaire asking patients for basic demographic information and to describe their dental concern. It then guides them through the process of taking six images including a smile, retracted bite […]

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At the ADA: LocalMed

November 3, 2013

One of the few things I saw at the ADA meeting in New Orleans that was truly new and unique was LocalMed an online service that allows patients to actually book an appointment in your office. I believe we are ready to take that step. Of course you do not allow patients to take control […]

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At the ADA: Healthgrades

November 1, 2013

At the ADA meeting today I got a good overview of Healthgrades and how they will work with Sesame Communications. Healthrades is not simply a user review site like Yelp. It is not simply a referral service. It is a systematic attempt to grade dentists and physicians using a standard set of questions. This approach […]

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Digital Tech Financing is the Future

October 24, 2013

This week at Dentalcompare: True non-recourse patient financing was pioneered by Care Credit and they still dominate the field. However, in recent years Citi, Springstone and others have offered similar services. Digital technology has made patient financing better, faster and less expensive. Plus it can provide the doctor with actionable information to manage the practice […]

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Action Run Wins Pride Award

October 23, 2013

Congratulations to ActionRun for being chosen as a “Best of Class Winner” in the Pride Institute 2013 Technology Awards. Stop by the exhibit area at the ADA meeting in New Orleans next week. Action Run is an online e-service that contacts and re-activates non-responsive patients. This is not a new idea, what is new are the […]

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