From the category archives:

Management

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The Cost Issue and Questions to ask Yourself

June 19, 2018

Patients do not care about cost when someone else (a third party) is paying for treatment. They do care about quality outcomes and the overall experience of a healthcare encounter. When paying themselves patients have different priorities. How many times have you had patients refuse treatment because their insurance will not cover it? Way too […]

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Getting ROI from Technoloogy

June 18, 2018

One of the best ways NOT to get a payoff on your technology investment is to use the technology to do things just like you did in the past. If you truly are looking for technology to pay off then once you have an electronic schedule set up an online reminder system and stop printing […]

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After the hiccup

June 12, 2018

More wisdom from Seth Godin: Most customer relationships don’t stumble because something went wrong. Your best customers know that mistakes happen. It’s what happens next that can cripple the relationship. Source: After the hiccup | Seth’s Blog I have experienced this multiple times flying American Airlines. Stuff happens but the surly I don’t care attitude […]

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Dispute between California Dental Association, Delta Dental of California settled for $65 million

May 31, 2018

From ADA News: The San Francisco Superior Court granted final approval May 2 of a $65 million class action settlement between the California Dental Association and Delta Dental of California,… …The CDA filed the legal action in August 2013 in response to Delta Dental’s plans to reduce reimbursement rates for their Premier plan by 8 […]

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May 11, 2018
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Dentist Money Show

May 10, 2018

Dentist Money Show Podcast How do get the most from your technology investment? How much should you budget for technology?

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The Three Biggest Mistakes

May 8, 2018

The three biggest mistakes dentists make when attempting to use technology are: Failing to know what is possible and developing a high tech vision or plan. Not getting enough training including ongoing training. Continuing to do things the old way instead of using technology to do things differently.

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Paperless Charts, a process not an event.

May 7, 2018

Going paperless is a process not an event. At first you will need the paper charts on many of your patients as you will be referring to the previous paper entries. As time goes on you will need to refer less and less to the old paper records. After a year all the current x-rays […]

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Computer Use Policy

May 1, 2018

PPP (Professional Protector Plan) the dental liability insurance plan offers a sample computer use policy for their liability policy holders. You can see it here: Computer Use Policy Here is a short sample: Misuse of Clinic computers, networks, and Internet access may result in disciplinary action, up to and including termination of employment. Examples of Misuse […]

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Is it Worth It?

April 24, 2018

It is not enough to have the newest technology, the people in the office, including of course, the dentist must understand the benefits and want to make positive changes. But change involves risk. What if this doesn’t work out the way the sales person says it will? People will only take active steps toward the […]

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Practice Advisor

April 24, 2018

If you are  Dentrix user you need to check this out. Having digital data lets you manage your practice in a much more efficient manner. The trouble is most dentists do not know what to evaluate and don’t have the time to do it. 

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Don’t split the pot (at least not at this table)

April 6, 2018

More wisdom from Seth Godin: When you sit down at a poker table, you’re acting as if. As if you’re gambling. And if you don’t want to gamble, don’t play. That’s what they told me and they were right. Source: Seth’s Blog: Don’t split the pot (at least not at this table) As usual, interesting […]

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A Great Website is Useless

April 3, 2018

A website is useless if it attracts prospective new patients who never make an appointment or accept recommended treatment. Many dentists are spending considerable time and money on websites, SEO and social media to attract people to the office. But what happens when the patient calls? If your office is getting calls but finding it […]

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The Average Referral

March 27, 2018

Dentists are extremely dependent on powerful word of mouth referrals. Why should we expect anyone to refer us if we are just average? To be noticed we have to be noticeable; provide an experience that is not average. Over time what was exceptional becomes average and expected. It isn’t good enough to be friendly, on […]

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The Bannister Method

March 19, 2018

More wisdom from Seth Godin: Roger Bannister did something that many people had said was impossible.He ran a mile in less than four minutes.The thing is, he didn’t accomplish this by running a mile as fast as he could.He did it by setting out to run a mile in one second faster than four minutes. […]

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Stuff vs. Solutions

March 15, 2018

A problem I see over and over again with high tech and dentistry is Stuff vs. Solutions. The most visible element of digital technology is the thing; that is the computer, the sensor the big monitor or even the web page. Because these things are so obvious the tendency is to think of technology in […]

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Overview of Online Appointment Scheduling Systems for Dentists

March 8, 2018

From ValuePenguin Software: …many dental practices still require patients to make a phone call in order to schedule appointments. Not only is this a major inconvenience for the patient that may make them reluctant to schedule their next appointment, but it’s also an inefficient use of your staff’s time. Fortunately, there are a few systems on […]

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The TEN Stupid Things Dentists do with Technology

March 6, 2018

No training Not enough training No training on updates Dentist doesn’t get training Lack of training No follow up training Little training Self training Poor training Won’t pay for training

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Embezzlement

February 22, 2018

From Wendy Askins – Orthotown: Three out of every five dentists will be the victim of embezzlement during their practice career. We don’t have current studies or statistics of incidences of theft specific to orthodontic offices, so I’ll share insight from personal investigation experiences: Most thieves are first-time offenders; less than 15 percent are serial embezzlers. The […]

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Pacific Dental Conference 2018

February 21, 2018

I will be presenting four sessions at the PDC in Vancouver March 8th and 9th Paperless records are just the beginning; digital technology ultimately empowers dental team members with a more efficient – digital workflow – utilizing online communication and electronic services. Digital technology is revolutionizing every aspect of the dental practice; including how we […]

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