One of the frustrations dentists and team members encounter is cook book failure. This happens when someone just knows one way (like step by step cook book directions) to use the software but he/she does not understand what is being done and why. When this happens just one slightly different or neglected step and the cook book fails. The user is lost and has no idea how to find their way back.
To avoid cook book failure users need to have a general understanding of Windows. You need to know how to turn on your computer system, how to use a mouse to click and drag how to open close and change the size of windows on the computer screen and how to use the Windows file system. You need to understand the difference between the “desktop” and a file. You need to be able to save a file and know what the three letters after the dot mean. Perhaps most significantly you need to know how to find a window after you have lost it.
If the doctor or staff does not have a good general understanding of Windows get some training.