There is one absolute condition which must be present in order to get the most out of technology. The dentist needs to be involved and committed to the process.
It is amazing how many dentists do not want to have anything to do with the computer. In fact some of them seem to be actively hostile. The dentist will never get the full benefit of the system unless they take the lead and actively use the computer. The improvements in office efficiency and the benefits from easy access to practice and financial data will easily pay for the system and ultimately increase office income.