One simple technology change that will have huge benefits for a dental office is to change their computer input practices.
Many (maybe most) dental offices enter a treatment into the computer when that treatment is completed. Then they use the computer to track billing and collections. The change is to enter the treatment as it is planned not when it is completed.
The result is much faster and easier patient management and much more information that can be used for good business planning. Now this is a simple change in concept but it will take some effort and a change in procedures to apply.
Once the new procedure is in place the office administrator (or chairside assistant for that matter) can schedule an appointment with a single click. Treatment plans, estimates and financial arrangements are very fast and easy. And the office can use a simple report to find patients who need care that has been put off and then re-activate them.