I spent some time today at the Dental Integrators Association (DIA) meeting. I am very impressed.
As an enthusiastic fan of digital high tech in dentistry for many (many) years I have observed a consistent problem. That is a lack of dependable, quality IT support.
DIA is a group of independent IT support professionals who specialize in the dental market. The Association sets standards (which are pubished on their web site) and shares best practices among members. In the past when a dentist asked for a recommendation for a hardware, IT person in their area I was often at a loss as who to recommend. I believe a dentist should choose an IT support vendor with the same diligence he/she would choose any professional advisor such as an accountant or an attorney. That is check credentials and references. At this time I feel confident that a dentist looking for an independent IT support service will do well to start with the DIA.
By the way IT support does not just involve buying hardware. The true value is not the products it is the service. That is setting up a system, installing applications, troubleshooting conflicts setting up a network, establishing security features and most of all being there with service and support when you have a failure.