Twitter as a Business Tool

by Larry Emmott on October 20, 2010

in Social Media

This PC Mag article looks at how some companies are using twitter as a customer service tool.

You may not know this, but every time you turn to Twitter to express your displeasure, you’re being watched. Some companies simply watch for negative or important comments and act on them internally. Others, however, go further and actually connect directly with customers to try and solve their problems.

via Twitter Tech Help: The Top Companies | PCMag.com.

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