Follow the link for a page full of quotes from Bill Gates like the one below. I know it is often considered sophisticated to make fun of Gates. But he revolutionized the entire world while making himself the richest man on the planet. Maybe he is worth listening to.
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.