One of the frustrations dentists and team members encounter is cook book failure. That happens when someone just knows one way (like step by step cook book directions) to use the software but he/she does not understand what is being done and why. When that happens just one slightly different or neglected step and the cook book fails. The user is lost and has no idea how to find their way back.
To avoid cook book failure users need to have a general understanding of Windows. You need to know how to turn on your computer system, how to use a mouse to click and drag how to open close and change the size of windows on the computer screen and how to use the Windows file system.
If you cannot find a patient’s record in your computer system make simple entries, locate an x-ray, or check a month end financial report you need some basic training on practice management before you move on to advanced systems.