Two things are required to help an office get the most out new technology. First the dentist must be involved and committed to the process. It is amazing how many dentists do not want to have anything to do with the computer. In fact some of them seem to be actively hostile. The dentist will never get the full benefit of the system unless they take the lead and actively use the computer. The improvements in office efficiency and the benefits from easy access to practice and financial data will easily pay for the system and ultimately increase office income. However it is unbelievable how many dentists not only don’t use the system but actively undermine office productivity by refusing to use the systems they have paid for. For example, some offices use an electronic chart but still keep a paper book. That is absurd; burn the book.