Training and More Training is the Key to New Technology

by Larry Emmott on July 24, 2014

in Dentalcompare,Management

Confused-1aIn case you missed it: Dentalcompare from 2012.

I often have a dentist or dental team member say to me something like, “It would be great if Dentrix just did xyz.”

“Well,” I tell them “it does do xyz.”

“You’re kidding. How long has it done xyz?”

“At least three or four years.”

The second of the two biggest mistakes that dentists make in using technology is inadequate training. (The other big mistake is buying random technology because the dentist does not have a plan or vision for the office.) If you have not had any training on your office technology in the last eighteen months you are way past due, and you are costing yourself money.

Commonly a dental office will get two days of intense training when they first purchase their practice management system. Human capacity being what it is, most of us stop learning after the first half day and we forget anything we don’t apply in the next few days.

Then, a new person is hired, another team member moves out of town, a software update is released, and as a result, the office is barely using the expensive system the doctor paid for. What is worse, they don’t even know what they don’t know.

Ongoing training is critical. That means at least a day a year on the general system and special directed training for critical systems.

via Emmott on Technology: Training and More Training is the Key to Avoiding the Second Biggest Pitfall in Adopting New Dental Technologies | Dentalcompare.com.

Inadequate ongoing training is still the biggest mistake dentist make when trying to use high tech in dentistry. Recently I have added a third mistake that is closely related to lack of training.

Big mistake number three:

Insisting on doing things just like you always have and twisting the technology to inefficiently fit the old systems instead of evolving to new systems to take advantage of the technology.

Without good ongoing training there is no way to know what is possible. Team members and doctors just cling to what they have done before and timidly ask the technology to help a little but mostly stay out of the way.

A car is not merely a faster horse.

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