When a new patient walks into Dr. Retro’s office, the first thing that happens is Judy, the receptionist, hands the patient a stack of forms, a scuffed-up clipboard, and a pen tied onto the clip with dental floss.
“Fill these out,” she says to the patient, “and be sure and sign every page.”
Eventually, Judy collects the forms and while the patient waits she starts typing the patient’s name and other data into the computer. Then, the forms go into a chart. They are the first entry in what will soon become a mass of paper.