From the category archives:

e-Services

by: Larry Emmott at February 25, 2020.

Does Texting Violate HIPAA?

March 5, 2020

From Jeff Tonner: Here is the skinny. “Regular” SMS texting violates federal law if it contains “electronic protected health information” or ePHI. To comply, a dentist and staff need to employ a HIPAA-compliant app, one that encrypts the message. Call your text or app provider and ask if their service satisfies HIPAA. If not, find one […]

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Carestream offers improved payment system

May 21, 2019

Not only does ePayments Secure help office staff manage their daily tasks more efficiently, patients benefit from the convenience, too. ePayments Secure lets practices accept all the latest payment methods, such as chip debit/credit cards, Apple, Google and Samsung Pay. Practices can add Online Pay directly their websites, so customers can to pay anywhere and […]

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Digital Workflow – Beyond Paperless

February 19, 2019

If a dental team member believes his/her job is pulling charts, filling out forms and calling patients then she/he is stuck in the past doing a job that has (or at should have) ceased to exist. Technology in the form of management software, online e-services and even smart phone aps will do most of the […]

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How Dentrix Questionnaires can Streamline Patient Paperwork

February 18, 2019

From The Dentrix Office Manager Blog: : For a patient to be able to fill out and submit forms before they arrive in the office is very beneficial. This can help to eliminate surprises before the patient arrives, for example if the patient has a medical condition and has a need to pre-medicate. Having patients […]

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Trends to expect in 2019

January 15, 2019

From doctor.com health trends survey: 3. Online scheduling and digital communications will be the norm The ability to book or request appointments online is in hot demand. And this trend continue to grow year over year. In 2018, 31% of patients consider online scheduling options when deciding on a provider, and 42% even report that […]

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Dental Tech Resolutions for 2019

December 27, 2018

High Tech Dental New Year’s Resolutions 1. Before you purchase new technology resolve to use what you have now more effectively. Chances are you already have some pretty sophisticated technology and you are not getting all you could from it. Plan at least two technology training session for the team and the dentist in the […]

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CareCredit Now Integrated Into Dentrix

December 20, 2018

This is great news: Henry Schein, Inc. today announced the integration of CareCredit’s financing tool into Henry Schein’s dental and veterinary practice management software solutions. The integration offers dental and veterinary practices more financing options for their patients and pet owners, while improving practice efficiency. CareCredit integrates into Dentrix® and Easy Dental®, practice management software […]

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Digital Workflow

November 27, 2018

Workflow equals systems. We all have systems in our offices. Some systems were designed and refined, and others just happened by accident. A system is the process we use to accomplish a task in the office. For example; how do you create a new chart? How do you confirm appointments? How do you get charts […]

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Eaglesoft, Demand Force, Sesame

October 25, 2018

Bumped from Aug 30. I find this very disturbing. From Eaglesoft support: If you are a current DemandForce/Sesame user, the interface with Eaglesoft will no longer work after Oct 31, 2018. Please reach out to eServices Sales at 800.294.8504 to further discuss the many options available. Source: Support Home Page Who owns the data? It seems […]

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Dental Intel

August 7, 2018

Dental Intelligence is a web based Practice Intelligence platform. Bringing your data and your team together in real time. Source: Web based practice Intelligence platform | Dental Intel Another online dashboard to help dentists quickly see KPIs (Key Performance Indicators) The problem however is not limited to seeing the numbers but dentists need to know […]

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What is an e-Service?

June 21, 2018

A good example of a common and easily understood e-service is sending appointment reminders to patients. The dentist could assign a team member to look up every patient on the schedule for the next day, record their phone number and e-mail address then go to a texting or e-mail program and individually send texts and […]

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Overview of Online Appointment Scheduling Systems for Dentists

March 8, 2018

From ValuePenguin Software: …many dental practices still require patients to make a phone call in order to schedule appointments. Not only is this a major inconvenience for the patient that may make them reluctant to schedule their next appointment, but it’s also an inefficient use of your staff’s time. Fortunately, there are a few systems on […]

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Yes, Technology can Pay for Itself

November 2, 2017

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The Cost of Getting Paid

October 16, 2017

It is a simple fact that making it easy for people to pay you will make it more likely that they will in fact pay you. That is, to buy something from you, which in our case means good dentistry. Making it easy for a patient to afford good dentistry is one of the reasons […]

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DentalCareLinks

September 11, 2017

Here is another online dental referral system. What makes this one special is the price…FREE. DentalCareLinks.com is a cloud-based platform where you can invite colleagues to join, share patient information, and transfer or receive HIPAA compliant data with just a few secure clicks. Your staff will appreciate the ease, simplicity and time savings. You’ll agree […]

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Dealing with the wild world of online payments as a business owner

January 23, 2017

Management Tip # 47: Whenever anyone wants to pay you let them. Management Tip # 32: Make it easy for someone to pay you. In today’s world that means online payments. There is no excuse for a dental office not to offer online bill pay. From Mashable: Despite the excitement and ongoing advancement in technology […]

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Data Mining

October 16, 2016

Data mining is the act of looking for useful relationships in general practice data (data that is gathered as a byproduct of doing business) that can be used to better manage our practice or serve our patients. For example the online e-service, Action Run, uses clinical data to find inactive patients then combines that with demographic […]

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OperaDDS Makeover

August 4, 2016

I am a fan of OpersDDS. They just announced the following: The updates to OperaDDS include: The look. OperaDDS is really getting a makeover. Both our website and our application dashboard will be getting a facelift to make your experience top-notch. The features. Wish to speak directly to your patients? RECARE has your back! Secure patient emailing […]

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Data is not Information

July 21, 2016

I was on a bike tour with a large medical data processing group. Talking with them about what they did this phrase came out repeatedly: “Data is not information.” As dentists using computers we generate a lot of data. However if we cannot assemble that data into a meaningful format it has little value. Beyond […]

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7 Patient Communication Hacks for the Digital Dental Office

July 5, 2016

From Naomi Cooper at the Sesame Communications Blog: 7 Patient Communication Hacks for the Digital Dental Office Patient communication is the core of every successful dental practice. Today, most practice management systems come standard with basic patient communication functionality. Source: 7 Patient Communication Hacks for the Digital Dental Office | Dental Marketing & Practice Management| Sesame CommunicationsDental […]

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