From the category archives:

e-Services

by: Larry Emmott at January 2, 2021.

Three MUST Have Digital Tools for Dental Practice

January 5, 2021

Every dental practice should have had these online digital tools before the Covid 19 pandemic. Now the pandemic has forced us to consider no touch and even no appointment processes. Patients appreciate the ability to do business with you from home now even more than they did before. Online Bill Pay: This is so simple and […]

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Can your recall reminder system do this?

September 3, 2020

Fill last-minute appointments with rapid waitlist messaging…automatically remind patients to pre-register, sign consents, pre-medicate and follow pre and post op care instructions. From PBHS The above is a direct quote from a PBHS ad. I have not used that system and have not talked with anyone who has so I am not necessarily recommending it. […]

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Dental Marketing Dashboard (DMD)

June 2, 2020

From AIM Dental Marketing: Following nearly five years of testing and development,AIM Dental Marketing‘s Dental Marketing Dashboard (DMD)is now available to solo and group practice owners, dental support organizations, and dental consultants… …The motivation behind DMD is to address a persistent challenge faced by dentist and practice consultant alike; how to easily and simply, and […]

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Forms

May 28, 2020

Do you have online forms? Or do you just have forms that are online?

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Wink accused of extortion over mandatory subscription policy

May 26, 2020

From 9to5Mac: Smart home company Wink has been accused of extortion by customers furious at an announcement that they will be forced to pay a monthly subscription else their existing products will cease to function. Source: Wink accused of extortion over mandatory subscription policy – 9to5Mac This is another example if the hazy issue of ownership […]

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Parking Lot Check In

May 18, 2020

Parking Lot Check In is a simple and easy to use web app that helps your staff track customers who arrive for appointments without having them enter your business. Let customer safely wait in their cars and easily notify them when you’re ready to see them. Source: Parking Lot Check In – Home Follow the […]

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‘Dental Cupid’ Makes Pandemic-Era Matches Between Emergency Patients And Dentists

May 14, 2020

So Abdul and his team set to work, and in three days and three all-nighters, they created an online directory of dentists who provide emergency care, including where they’re located, their specialities, and whether they accept Medicaid and other forms of insurance.” If you believe you have a dental emergency and have not been able […]

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Does Texting Violate HIPAA?

March 5, 2020

From Jeff Tonner: Here is the skinny. “Regular” SMS texting violates federal law if it contains “electronic protected health information” or ePHI. To comply, a dentist and staff need to employ a HIPAA-compliant app, one that encrypts the message. Call your text or app provider and ask if their service satisfies HIPAA. If not, find one […]

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Carestream offers improved payment system

May 21, 2019

Not only does ePayments Secure help office staff manage their daily tasks more efficiently, patients benefit from the convenience, too. ePayments Secure lets practices accept all the latest payment methods, such as chip debit/credit cards, Apple, Google and Samsung Pay. Practices can add Online Pay directly their websites, so customers can to pay anywhere and […]

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Digital Workflow – Beyond Paperless

February 19, 2019

If a dental team member believes his/her job is pulling charts, filling out forms and calling patients then she/he is stuck in the past doing a job that has (or at should have) ceased to exist. Technology in the form of management software, online e-services and even smart phone aps will do most of the […]

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How Dentrix Questionnaires can Streamline Patient Paperwork

February 18, 2019

From The Dentrix Office Manager Blog: : For a patient to be able to fill out and submit forms before they arrive in the office is very beneficial. This can help to eliminate surprises before the patient arrives, for example if the patient has a medical condition and has a need to pre-medicate. Having patients […]

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Trends to expect in 2019

January 15, 2019

From doctor.com health trends survey: 3. Online scheduling and digital communications will be the norm The ability to book or request appointments online is in hot demand. And this trend continue to grow year over year. In 2018, 31% of patients consider online scheduling options when deciding on a provider, and 42% even report that […]

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Dental Tech Resolutions for 2019

December 27, 2018

High Tech Dental New Year’s Resolutions 1. Before you purchase new technology resolve to use what you have now more effectively. Chances are you already have some pretty sophisticated technology and you are not getting all you could from it. Plan at least two technology training session for the team and the dentist in the […]

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CareCredit Now Integrated Into Dentrix

December 20, 2018

This is great news: Henry Schein, Inc. today announced the integration of CareCredit’s financing tool into Henry Schein’s dental and veterinary practice management software solutions. The integration offers dental and veterinary practices more financing options for their patients and pet owners, while improving practice efficiency. CareCredit integrates into Dentrix® and Easy Dental®, practice management software […]

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Digital Workflow

November 27, 2018

Workflow equals systems. We all have systems in our offices. Some systems were designed and refined, and others just happened by accident. A system is the process we use to accomplish a task in the office. For example; how do you create a new chart? How do you confirm appointments? How do you get charts […]

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Eaglesoft, Demand Force, Sesame

October 25, 2018

Bumped from Aug 30. I find this very disturbing. From Eaglesoft support: If you are a current DemandForce/Sesame user, the interface with Eaglesoft will no longer work after Oct 31, 2018. Please reach out to eServices Sales at 800.294.8504 to further discuss the many options available. Source: Support Home Page Who owns the data? It seems […]

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Dental Intel

August 7, 2018

Dental Intelligence is a web based Practice Intelligence platform. Bringing your data and your team together in real time. Source: Web based practice Intelligence platform | Dental Intel Another online dashboard to help dentists quickly see KPIs (Key Performance Indicators) The problem however is not limited to seeing the numbers but dentists need to know […]

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What is an e-Service?

June 21, 2018

A good example of a common and easily understood e-service is sending appointment reminders to patients. The dentist could assign a team member to look up every patient on the schedule for the next day, record their phone number and e-mail address then go to a texting or e-mail program and individually send texts and […]

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Overview of Online Appointment Scheduling Systems for Dentists

March 8, 2018

From ValuePenguin Software: …many dental practices still require patients to make a phone call in order to schedule appointments. Not only is this a major inconvenience for the patient that may make them reluctant to schedule their next appointment, but it’s also an inefficient use of your staff’s time. Fortunately, there are a few systems on […]

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Yes, Technology can Pay for Itself

November 2, 2017

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