From the category archives:

Management

by: Larry Emmott at May 20, 2019.

Carestream offers improved payment system

May 21, 2019

Not only does ePayments Secure help office staff manage their daily tasks more efficiently, patients benefit from the convenience, too. ePayments Secure lets practices accept all the latest payment methods, such as chip debit/credit cards, Apple, Google and Samsung Pay. Practices can add Online Pay directly their websites, so customers can to pay anywhere and […]

Read the full article →

Adobe Tells Users They Can Get Sued for Using Old Versions of Photoshop

May 20, 2019

From VICE: It’s yet another example of how in the modern era, you increasingly don’t actually own the things you’ve spent your hard-earned money on. …“Please be aware that should you continue to use the discontinued version(s), you may be at risk of potential claims of infringement by third parties.” Source: Adobe Tells Users They Can […]

Read the full article →

Former dentistry employee accused of spreading fake message

May 13, 2019

An ex-employee from Downie Family Dentistry is accused of hacking into the dentistry’s phones and sending messages to customers saying the dentistry was closing due to the dentist having a drug problem. The dentist’s office says neither are true. Source: Former dentistry employee accused of spreading fake message Yikes!!! The site was “hacked”. Not really, if you read further it says […]

Read the full article →

What patients think about digital medicine

April 30, 2019

Follow the link for a very interesting survey. Accenture Survey The number one digital item patients like is a practice web page. Hmmm.

Read the full article →

The true cost of customer response

April 29, 2019

More wisdom from Seth Godin, “Your call is very important to us.”If you hear that, it means someone is not just lying, but also isn’t good at arithmetic. Source: The true cost of customer response | Seth’s Blog As always with Seth read the whole thing. There is not much of a technology connection but […]

Read the full article →

Training is not Optional

April 26, 2019

Dentists this is not an effective technique. You do need to be trianed on using your computer system.

0 comments Read the full article →

E-services work

April 25, 2019

…the study revealed that for those who have adopted a PRM solution, those challenges were addressed. Most organizations saw significant reductions in no-shows and savings of staff time, rather than higher costs or use of staff time. Source: State of PRM Report from Solutionreach Reveals Four Key Trends | Business Wire The link goes to […]

Read the full article →

Bottlenecks

April 4, 2019

More wisdom from Seth Godin: It would be difficult to water your lawn without a nozzle. The bottleneck creates pressure that allows you to reach further. But in an organization, a bottleneck can be a real problem. Source: Bottlenecks | Seth’s Blog I think the dental high tech connection is obvious. Nothing happens in a […]

Read the full article →

Communications in the 21st Century

March 7, 2019

58% of consumers start their online day by reading their emails. 76% of dental patients say email is the best way for companies to communicate with them. So the question is…are you using it? Or even better are you gathering patient e-mail addresses in order to use it? Most Practice Management Systems like Dentrix have […]

Read the full article →

AADP March 6-9, 2019

February 22, 2019

Information and registration here. This is one of the best meetings in dentistry! There is still time to register. I will be moderating a panel on social media and online marketing.

Read the full article →

Digital Workflow – Beyond Paperless

February 19, 2019

If a dental team member believes his/her job is pulling charts, filling out forms and calling patients then she/he is stuck in the past doing a job that has (or at should have) ceased to exist. Technology in the form of management software, online e-services and even smart phone aps will do most of the […]

Read the full article →

How Dentrix Questionnaires can Streamline Patient Paperwork

February 18, 2019

From The Dentrix Office Manager Blog: : For a patient to be able to fill out and submit forms before they arrive in the office is very beneficial. This can help to eliminate surprises before the patient arrives, for example if the patient has a medical condition and has a need to pre-medicate. Having patients […]

Read the full article →

Do You Know Your Rate of Returning Dental Patients?

February 11, 2019

From TNT Dental One of his primary components: pay-per-click advertising and a special offer of a “free exam and x-ray” to attract patients…and it worked! The problem came when he opened the books and realized that only 21% of those patients ever returned to his practice. Source: Do You Know Your Rate of Returning Dental […]

Read the full article →

Santech

February 4, 2019

Read the full article →

Technology and You

January 21, 2019

From New Dentist Blog: These three questions. Does it improve the ease of care? Does it make the patient more comfortable? And does it improve quality? Are all essential when evaluating new technologies? Source: Technology and You – New Dentist Blog The linked article by Dr. William van Dyk is mostly concerned with clinical technology, CAD CAM, […]

Read the full article →

Trends to expect in 2019

January 15, 2019

From doctor.com health trends survey: 3. Online scheduling and digital communications will be the norm The ability to book or request appointments online is in hot demand. And this trend continue to grow year over year. In 2018, 31% of patients consider online scheduling options when deciding on a provider, and 42% even report that […]

Read the full article →

Cut the Deadwood

January 14, 2019

From e-Management Newsletter by Sally: #6 – Cut The Deadwood And Enjoy Smooth Sailing Deal with the problem performers on your team. These are the people that you and your star performers have been carrying for far too long and at far too great an expense. There are few things more demoralizing to top-flight employees […]

Read the full article →

6 trends in dentistry to expect in 2019

January 8, 2019

From Becker’s Dental Review: 2. 3D printing: While this technology has been around for years, it will become more dominate in 2019. 3. More competition online: Dentists can expect to see competitors using advertisement on social media and other platforms to attract new customers. 4. Continued rise of review sites: Now more than ever patients […]

Read the full article →

Epic Systems adds dentists, life insurers to its software network

January 7, 2019

From Madison Wisconsin Business News | madison.com: …Now, with more than 95 percent of U.S. hospitals and nearly 90 percent of physicians’ offices equipped with some type of EHR system, according to federal figures, Verona-based Epic is branching out to put other types of health care providers in the loop, as well. Source: Epic Systems […]

Read the full article →

← Previous Entries