From the category archives:

Management

by: Larry Emmott at April 14, 2021.

Is the 9-to-5 office routine dead? Here’s what workers want

April 19, 2021

From Fortune: Taken together, these survey questions help paint a picture of how workers have evolved—and how the workplace must evolve, too.Here’s what we found. The numbers to know 63%… of knowledge workers prefer a hybrid model. Another 20% prefer fully remote, and 17% want to always work from the office. Source: Is the 9-to-5 office routine dead? […]

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Tax Day

April 15, 2021

Delayed but still coming. Inevitable just like death,

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Clinician EHR Workload, Cognitive Efforts Double After EHR Adoption

April 8, 2021

“What we found surprised us a little,” Karen Dunn Lopez, the director of the Center for Nursing Classification and Clinical Effectiveness at the University of Iowa, said in a statement. “After two and a half years of continuous use, clinicians’ cognitive workload remained very high, and they still found the new EHR system more difficult […]

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Planning a Return to the Office

March 23, 2021

Do you have a plan for office work of the future? Policies about the mix of remote and in-office work have ramifications beyond short term cost and efficiency. Because of what we’ve gone through over the past year, we are about to enter a new era in the evolution of organizations. Decisions that CEOs make […]

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Private dental practice operating costs: 7 statistics

March 22, 2021

From Becker’s: Good to know. Seven statistics on yearly expenses at dental private practices in 2019 based on data from the American Dental Association and the Bureau of Labor Statistics. Average annual gross billings Average gross billings per owner dentist (general practitioner): $742,490 Average gross billings per owner dentist (specialty): $1,059,890 Source: Private dental practice […]

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Can your website do this?

March 18, 2021

From a Sesame Communications promotion: • Online Appointment Booking: New and existing patients can quickly book appointments on your website that sync with your Dentrix PMS • Virtual Waiting Room + Tap-to-Text: Deliver a safe and effective virtual waiting room experience for patients and staff • Custom Design, Branding & Copywriting: Help your practice’s website […]

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eAssist Revisited

March 16, 2021

From a busy Texas dental practice: Hi Dr. Emmott, I wanted to share with you how much eAssist has helped us. We signed up in November with their Insurance Billing service. I had a handful of claims that had been appealed numerous times. They were 16 to 9 month old. They took them over and […]

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Dentrix eAssist

March 8, 2021

…together, eAssist and Dentrix take these headaches off your plate by adding a team of insurance claim and collections experts to your Dentrix platform. The result is faster payments, steadier cash flow, and a lower uncollectable balance, Source: Dentrix eAssist | 2020Q3 Another e-service. This one allows you to outsource your insurance claim creation and […]

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Saving $ with Technology

February 25, 2021

Many dentists see technology as a money pit that costs more every year and never pays for itself, never has a positive ROI. Often the problem is that the dentist invests in technology and yet continues to pay for the old way of doing things. Here is an obvious example. The dentist has a nice […]

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5 Reasons You Should Be Sending Electronic Billing Statements

February 22, 2021

From Dentrix Magazine: Most people have their phones with them all of the time, and they are constantly checking email and buying things online. Since patients are already doing that, why not send them their billing statement in a way you know they’ll see it and allow them to pay their balance online right then? With […]

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Two Way Conversational Texting

February 16, 2021

This is a direct pull from a Curve ad. However it is worth showing for two reasons. Most of your patients (64%) prefer text messages. Did you know that? Are you providing that? Most patient texting systems are one way only. Curve now has two way texting. I like that a lot.

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4 Tips for 2021

February 9, 2021

From Dentrix Enterprise Blog: 1. UPDATE TO THE ADA 2021 CDT CODESStart the new year right by making sure your practice is using the latest 2021 ADA code changes. Keeping up with these changes can lead to quicker reimbursements and a more accurate list of current dental codes. … Source: 4 Tips to Help You […]

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Association moves to develop unified system to verify coverage, obtain cost estimates in real-time

February 9, 2021

From the ADA: As a result, the ADA Council on Dental Benefit Programs is acting upon a directive from the 2020 House of Delegates to assess the development of a simplified system to verify coverage and obtain patient cost estimates in real-time before treatment begins. Source: Association moves to develop unified system to verify coverage, […]

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Lynk raises $24 million to bring knowledge-as-a-service platform to more industries

February 2, 2021

From VentureBeat: Lynk, a “knowledge-as-a-service” platform that connects domain-specific experts with businesses, has raised $24 million to fuel expansion in the U.S.While there are myriad platforms and tools that unlock insights from vast swathes of data, Lynk offers an AI-powered engine that indexes “knowledge domains” and vetted experts to find answers to questions businesses are asking. […]

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Why the five-day workweek is outdated for working from home

January 26, 2021

From Fast Company: It’s time to get realistic about how people work in the 21st century. To the degree that we can acknowledge what is actually happening—and what is actually effective—we can begin to experiment with work hours in ways that simultaneously increase productivity and well-being. Source: Why the five-day workweek is outdated for working […]

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Best UV Phone Sanitizers 2020

January 19, 2021

UV Phone sanitizers are suddenly hot. I suggest you get a few and provide phone sanitizing as a free extra to all your patients. The patients will appreciate this, especially during the pandemic and it gets the phone out of their hands during the appointment. I suggest you have the sanitizer in the treatment room […]

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“Touchless” Forms

January 14, 2021

When a new patient walks into Dr. Retro’s office, the first thing that happens is Judy, the receptionist, hands the patient a stack of forms, a scuffed-up clipboard, and a pen tied onto the clip with dental floss. “Fill these out,” she says to the patient, “and be sure and sign every page.” Eventually, Judy […]

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Dental patient volume at 78 % of pre-pandemic levels, ADA poll says

January 12, 2021

A poll taken the week of Dec. 14 found patient volume was estimated at 78 percent of pre-COVID-19 levels. Source: Dental patient volume at 78 % of pre-pandemic levels, ADA poll says That is good news, kind’a. With average US overhead at 73% most offices are barely breaking even.

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Three MUST Have Digital Tools for Dental Practice

January 5, 2021

Every dental practice should have had these online digital tools before the Covid 19 pandemic. Now the pandemic has forced us to consider no touch and even no appointment processes. Patients appreciate the ability to do business with you from home now even more than they did before. Online Bill Pay: This is so simple and […]

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Customer-Centricity as a Business Mission

December 14, 2020

From American Express: Customer-centricity often gets mistaken for customer experience and to explain the difference in simple terms; to deliver exceptional customer experiences you first need to be a customer-centric business… Do you have the necessary technology in place to afford your customer the best possible experience? This question reasons the “how” and therefore how […]

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