From the category archives:

Management

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Speaking the Truth? Not at Best Buy

July 2, 2019

From Katherine Eitel Belt: Then the young Geek said something that tipped the scales for me. “We always tell people that we can look at their computer, but no one will be here to do that until 8:00 in the morning and we already have several on the schedule tomorrow.” So, he had lied then. […]

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From Terrifying to Terrific: The Creative Journey of the Adventure Series

June 20, 2019

This is so cool. From GE Healthcare The Pulse: In the Pirate Adventure, a visual transformation of the equipment that was available before, patients are on a dock. There is a shipwreck and some sand castles in the corner. Children then work on the plank to be scanned.  The Coral City Adventure in the emergency room […]

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Dental Practice Success

June 6, 2019

A nice resource from the ADA. Dental Practice Success is a quarterly magazine-style publication that brings together well-known dental practice management counselors who serve up the best advice on a wide range of topics. Source: Dental Practice Success

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Digital Workflow 1100% Better

June 6, 2019

Digital Workflow starts with paperless charts however to be truly effective, save time and money the next step is to use e-services to do routine daily tasks like calling to confirm or taking payments. Paper workflow takes eleven times more time than digital workflow. Does that mean one person could do the job of eleven? […]

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HHS guidance clarifies HIPAA liability with use of 3rd-party health apps

June 4, 2019

From FierceHealthcare: The Trump administration is pushing the healthcare industry to be a part of the smartphone economy, but there has been some confusion about whether healthcare providers and their health IT vendors would be held accountable for how patients use their health data. To address this, the Department of Health and Human Services (HHS) Office of […]

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What is the Front Desk???

May 28, 2019

What do we really mean by “front desk”? It seems obvious but in reality the front desk is a place and a person, and most significantly a business system. The front desk is where all the business or administration of the practice takes place. The front desk is the Data Center of the practice. When […]

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Carestream offers improved payment system

May 21, 2019

Not only does ePayments Secure help office staff manage their daily tasks more efficiently, patients benefit from the convenience, too. ePayments Secure lets practices accept all the latest payment methods, such as chip debit/credit cards, Apple, Google and Samsung Pay. Practices can add Online Pay directly their websites, so customers can to pay anywhere and […]

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Adobe Tells Users They Can Get Sued for Using Old Versions of Photoshop

May 20, 2019

From VICE: It’s yet another example of how in the modern era, you increasingly don’t actually own the things you’ve spent your hard-earned money on. …“Please be aware that should you continue to use the discontinued version(s), you may be at risk of potential claims of infringement by third parties.” Source: Adobe Tells Users They Can […]

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Former dentistry employee accused of spreading fake message

May 13, 2019

An ex-employee from Downie Family Dentistry is accused of hacking into the dentistry’s phones and sending messages to customers saying the dentistry was closing due to the dentist having a drug problem. The dentist’s office says neither are true. Source: Former dentistry employee accused of spreading fake message Yikes!!! The site was “hacked”. Not really, if you read further it says […]

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What patients think about digital medicine

April 30, 2019

Follow the link for a very interesting survey. Accenture Survey The number one digital item patients like is a practice web page. Hmmm.    

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The true cost of customer response

April 29, 2019

More wisdom from Seth Godin, “Your call is very important to us.”If you hear that, it means someone is not just lying, but also isn’t good at arithmetic. Source: The true cost of customer response | Seth’s Blog As always with Seth read the whole thing. There is not much of a technology connection but […]

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Training is not Optional

April 26, 2019

Dentists this is not an effective technique. You do need to be trianed on using your computer system.

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E-services work

April 25, 2019

…the study revealed that for those who have adopted a PRM solution, those challenges were addressed. Most organizations saw significant reductions in no-shows and savings of staff time, rather than higher costs or use of staff time. Source: State of PRM Report from Solutionreach Reveals Four Key Trends | Business Wire The link goes to […]

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Bottlenecks

April 4, 2019

More wisdom from Seth Godin: It would be difficult to water your lawn without a nozzle. The bottleneck creates pressure that allows you to reach further. But in an organization, a bottleneck can be a real problem. Source: Bottlenecks | Seth’s Blog I think the dental high tech connection is obvious. Nothing happens in a […]

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Communications in the 21st Century

March 7, 2019

58% of consumers start their online day by reading their emails.  76% of dental patients say email is the best way for companies to communicate with them.   So the question is…are you using it? Or even better are you gathering patient e-mail addresses in order to use it? Most Practice Management Systems like Dentrix have […]

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AADP March 6-9, 2019

February 22, 2019

Information and registration here. This is one of the best meetings in dentistry! There is still time to register. I will be moderating a panel on social media and online marketing.

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Digital Workflow – Beyond Paperless

February 19, 2019

If a dental team member believes his/her job is pulling charts, filling out forms and calling patients then she/he is stuck in the past doing a job that has (or at should have) ceased to exist. Technology in the form of management software, online e-services and even smart phone aps will do most of the […]

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How Dentrix Questionnaires can Streamline Patient Paperwork

February 18, 2019

From  The Dentrix Office Manager Blog: : For a patient to be able to fill out and submit forms before they arrive in the office is very beneficial. This can help to eliminate surprises before the patient arrives, for example if the patient has a medical condition and has a need to pre-medicate. Having patients […]

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Do You Know Your Rate of Returning Dental Patients?

February 11, 2019

From TNT Dental One of his primary components: pay-per-click advertising and a special offer of a “free exam and x-ray” to attract patients…and it worked! The problem came when he opened the books and realized that only 21% of those patients ever returned to his practice. Source: Do You Know Your Rate of Returning Dental […]

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Santech

February 4, 2019
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