From the category archives:

Management

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Make the Lab Techs Day!

September 10, 2019

A local lab manager  mentioned this idea to me, which once you think about it is so obvious yet I have rarely done it. When you finish a great restorative case…send a copy of the after photo to the lab. The technicians will appreciate seeing their careful work delivered into the mouth of a real […]

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What Will You Never Do Again?

September 10, 2019

  We tend to ask ourselves, what new thing will technology allow me to do today that I couldn’t do yesterday? As natural and as exciting as that question is, it can be a much more meaningful example of the impact of technology to ask yourself what will I never do again?… The point of […]

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Patient handoffs to post-acute care providers still largely a manual process, hindering effective care coordination

August 27, 2019

From FierceHealthcare: Medicine is stuck with a 1980’s “Sneakernet” There is a big push both from the private market and federal policymakers to improve interoperability and open up access to health data through smartphone apps and other digital tools. But on the front lines of healthcare, the way patient information is shared remains largely a manual process done through […]

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Dentrix Training Workshop Scottsdale, AZ

August 19, 2019

Empower your team and increase your office profitability with hands-on Dentrix training workshops. Get away from the distractions of the office and join one of our small hands-on classes for a focused learning opportunity August 23rd in Scottsdale. Introduction To Dentrix is a great course for new team members, those new to the dental field, or for […]

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New Medicare initiative aims to fill holes in patient health records

August 12, 2019

The Centers for Medicare and Medicaid Services on Tuesday unveiled a new initiative that aims to connect the dots between a patient’s health records held by different providers. The Data at the Point of Care, or DPC, demonstration seeks to bridge the data gap by connecting Medicare’s Blue Button — a tool that allows Medicare […]

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Speaking the Truth? Not at Best Buy

July 2, 2019

From Katherine Eitel Belt: Then the young Geek said something that tipped the scales for me. “We always tell people that we can look at their computer, but no one will be here to do that until 8:00 in the morning and we already have several on the schedule tomorrow.” So, he had lied then. […]

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From Terrifying to Terrific: The Creative Journey of the Adventure Series

June 20, 2019

This is so cool. From GE Healthcare The Pulse: In the Pirate Adventure, a visual transformation of the equipment that was available before, patients are on a dock. There is a shipwreck and some sand castles in the corner. Children then work on the plank to be scanned.  The Coral City Adventure in the emergency room […]

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Dental Practice Success

June 6, 2019

A nice resource from the ADA. Dental Practice Success is a quarterly magazine-style publication that brings together well-known dental practice management counselors who serve up the best advice on a wide range of topics. Source: Dental Practice Success

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Digital Workflow 1100% Better

June 6, 2019

Digital Workflow starts with paperless charts however to be truly effective, save time and money the next step is to use e-services to do routine daily tasks like calling to confirm or taking payments. Paper workflow takes eleven times more time than digital workflow. Does that mean one person could do the job of eleven? […]

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HHS guidance clarifies HIPAA liability with use of 3rd-party health apps

June 4, 2019

From FierceHealthcare: The Trump administration is pushing the healthcare industry to be a part of the smartphone economy, but there has been some confusion about whether healthcare providers and their health IT vendors would be held accountable for how patients use their health data. To address this, the Department of Health and Human Services (HHS) Office of […]

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What is the Front Desk???

May 28, 2019

What do we really mean by “front desk”? It seems obvious but in reality the front desk is a place and a person, and most significantly a business system. The front desk is where all the business or administration of the practice takes place. The front desk is the Data Center of the practice. When […]

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Carestream offers improved payment system

May 21, 2019

Not only does ePayments Secure help office staff manage their daily tasks more efficiently, patients benefit from the convenience, too. ePayments Secure lets practices accept all the latest payment methods, such as chip debit/credit cards, Apple, Google and Samsung Pay. Practices can add Online Pay directly their websites, so customers can to pay anywhere and […]

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Adobe Tells Users They Can Get Sued for Using Old Versions of Photoshop

May 20, 2019

From VICE: It’s yet another example of how in the modern era, you increasingly don’t actually own the things you’ve spent your hard-earned money on. …“Please be aware that should you continue to use the discontinued version(s), you may be at risk of potential claims of infringement by third parties.” Source: Adobe Tells Users They Can […]

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Former dentistry employee accused of spreading fake message

May 13, 2019

An ex-employee from Downie Family Dentistry is accused of hacking into the dentistry’s phones and sending messages to customers saying the dentistry was closing due to the dentist having a drug problem. The dentist’s office says neither are true. Source: Former dentistry employee accused of spreading fake message Yikes!!! The site was “hacked”. Not really, if you read further it says […]

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What patients think about digital medicine

April 30, 2019

Follow the link for a very interesting survey. Accenture Survey The number one digital item patients like is a practice web page. Hmmm.    

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The true cost of customer response

April 29, 2019

More wisdom from Seth Godin, “Your call is very important to us.”If you hear that, it means someone is not just lying, but also isn’t good at arithmetic. Source: The true cost of customer response | Seth’s Blog As always with Seth read the whole thing. There is not much of a technology connection but […]

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Training is not Optional

April 26, 2019

Dentists this is not an effective technique. You do need to be trianed on using your computer system.

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E-services work

April 25, 2019

…the study revealed that for those who have adopted a PRM solution, those challenges were addressed. Most organizations saw significant reductions in no-shows and savings of staff time, rather than higher costs or use of staff time. Source: State of PRM Report from Solutionreach Reveals Four Key Trends | Business Wire The link goes to […]

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Bottlenecks

April 4, 2019

More wisdom from Seth Godin: It would be difficult to water your lawn without a nozzle. The bottleneck creates pressure that allows you to reach further. But in an organization, a bottleneck can be a real problem. Source: Bottlenecks | Seth’s Blog I think the dental high tech connection is obvious. Nothing happens in a […]

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Communications in the 21st Century

March 7, 2019

58% of consumers start their online day by reading their emails.  76% of dental patients say email is the best way for companies to communicate with them.   So the question is…are you using it? Or even better are you gathering patient e-mail addresses in order to use it? Most Practice Management Systems like Dentrix have […]

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