From the category archives:

Management

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Making healthcare more affordable through scalable automation

September 22, 2020

From McKinsey: As more healthcare companies start to implement automation technologies, the ability to coordinate across the organization in achieving scale will be a major determinant of success. Source: Making healthcare more affordable through scalable automation | McKinsey Another thoughtful analysis from McKinsey. The linked article looks at many business sectors, not just medicine/dentistry and analyses how […]

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Working from Home in Dentistry

September 21, 2020

Dental office jobs that could be done from home via telecommuting; Answer the phones, and do everything else that follows after you answer: Update charts including health histories based on patient filling in online forms. Send insurance claims Send statements Enter payments Pay bills Order Supplies Run reports Manage recall Manage e-services I am sure […]

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Important Online Safety Tips for Employees Who Work from Home

September 14, 2020

Online safety has become an increasingly important topic in our ever-changing digital world, but people who work from home need to be especially vigilant in taking digital security seriously. Not taking necessary precautions could not only slow down your productivity, it could also have major business ramifications. Our guide explains everything you need to know […]

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How to Clean Up Your Social Media Accounts Without Deleting Them

September 10, 2020

From Gizmodo: Good to know There are many reasons to avoid wanting a social media digital paper trail of your entire life. Maybe there are posts there you think your new employer won’t like, or that your new partner’s parents won’t like, or even ones that you don’t believe in anymore. But wiping the slate […]

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 The Dentrix Office Manager Blog

September 8, 2020

A GREAT resource for Dentrix Users. Source:  The Dentrix Office Manager Blog

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Can your recall reminder system do this? 

September 3, 2020

Fill last-minute appointments with rapid waitlist messaging…automatically remind patients to pre-register, sign consents, pre-medicate and follow pre and post op care instructions. From PBHS The above is a direct quote from a PBHS ad. I have not used that system and have not talked with anyone who has so I am not necessarily recommending it. […]

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Too Many Goals = No Goals at All

September 1, 2020

From Marcus Buckingham: If you overwhelm your people with tons of goals, or many sub-goals, you run the risk of them trying to do everything in a superficial or inadequate way. Instead, try to create total clarity around a few — probably 4-6 a quarter is about right. What is true about goals in general is also […]

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Selling your time

August 31, 2020

More wisdom from Seth Godin: We don’t pay surgeons by the hour…When you sell your time, you’re giving away your ability to be a thoughtful, productivity-improving professional. Source: Selling your time | Seth’s Blog This is sooo applicable to dentistry. Have you ever had a patient complain that you charged a goodly fee for something […]

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Each state’s dentist supply, ranked

August 25, 2020

From Becker’s: Very Interesting The average number of dentists per 100,000 people in the U.S. is 61, according to the United Health Foundation’s 2019 “America’s Health Rankings” report,… Massachusetts has the country’s highest dentist supply and Alabama has the lowest. Here are the state-by-state rankings UHF used to calculate states’ 2019 overall health scores, the […]

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How US companies and people are adjusting to the pandemic

August 24, 2020

From McKinsey and Company: A nationwide survey measures views on mental-health impacts, safety measures, and new working models. Faced with the persistent threat of COVID-19, companies and people in the United States must make tough decisions about when to return to workplaces and resume normal activities. To help address the issues they face, McKinsey conducted […]

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WHO Said What!! How to respond

August 17, 2020

A nice marketing resource from Danny Bobrow of AIM Dental Marketing In the wake of the World Health Organization’s 8-3-20 admonition concerning non-emergency dental visits, we recommend you considering communicating with your patients to assuage any concerns they might have, which could cause them to reconsider making or keeping their appointment with you. You will […]

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Think Ransomware Can’t Put You Out of Business?

August 10, 2020

From Inc.com: Yikes! While there’s no shortage of examples of ransomware attacks, a recent study by data protection firm Veritas suggests an even bigger problem that few, if any, companies are prepared for: Customers are increasingly laying the blame on companies, specifically their CEOs, rather than on the hackers perpetrating the attacks. Source: Think Ransomware Can’t […]

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Doom scrolling

August 6, 2020

More wisdom from Seth Godin: Being informed is a virtue. It helps us make better decisions and encourages us to take action. Getting hooked on an endless scroll of media inputs is not the same as being informed. There’s … Source: Doom scrolling | Seth’s Blog

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Answer First, Story Second

July 30, 2020

More wisdom from Katherine Eitel Belt of  Lion Speak: Randy stopped me. And then gave me a piece of communication advice that I found simple and profound: Give the answer first. Then, tell the story. He had asked me a straightforward question, and I was deep into my story before I ever came close to answering it. He rightly […]

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How business leaders (and dentists) can plan for the next normal

July 28, 2020

From McKinsey: The figures for telemedicine and virtual health are just as striking. Teladoc Health, the largest US stand-alone telemedicine service, reported a 50 percent increase in service in the week ending March 20, and is adding thousands of doctors to its network. The Federal Communications Commission is spending $200 million to improve connectivity between patients […]

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Telehealth: A post-COVID-19 reality?

July 16, 2020

From McKinsey: COVID-19 has caused a massive acceleration in the use of telehealth. Consumer adoption has skyrocketed, from 11 percent of US consumers using telehealth in 2019 to 46 percent of consumers now using telehealth to replace cancelled healthcare visits.1 Providers have rapidly scaled offerings and are seeing 50 to 175 times2 3 4 the number […]

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Digital Workflow and Front Desklessness

July 9, 2020

Many years ago in the BC era (Before Computers) when office data was on paper, work flow meant; where does the chart go and who does what task. Once a dental office develops a paperless system digital data can be accessed anywhere there is a computer, in the back, at the front or somewhere in […]

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Digital dentistry: The new state of the art — Is it disruptive or destructive?

July 6, 2020

From  ScienceDirect: Following is the summary of this scientific article by E. Dianne Rekow, King’s College, London. Digital innovations have unquestionably disrupted dentistry. With these innovations, patient experience has improved. More restoration options are available delivering longer lifetimes, and better esthetics. Fresh approaches are bringing greater efficiency and accuracy, capitalizing on the interest, capabilities, and skills of […]

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Picky vs difficult

June 25, 2020

More wisdom from Seth Godin: Picky people have consistent preferences and standards. Difficult people change their preferences frequently, and often in response to who is presenting to them or the mood they’re in. It’s pretty easy to figure out which makes for a better client or colleague. Source: Picky vs difficult | Seth’s Blog

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“Is it safe?” enviraSAFE

June 11, 2020

“Is it safe?” Reliably Validate the Effectiveness of your Cleaning and Disinfection Procedures for You, Your Customers, and Your Employees Source: Data Analysis to Validate and Improve Disinfection and Infection Prevention – enviraSAFE Your patients are ready to come back following the pandemic lock down, but they want to be sure that it is safe […]

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