From the category archives:

Management

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Best UV Phone Sanitizers 2020

January 19, 2021

UV Phone sanitizers are suddenly hot. I suggest you get a few and provide phone sanitizing as a free extra to all your patients. The patients will appreciate this, especially during the pandemic and it gets the phone out of their hands during the appointment. I suggest you have the sanitizer in the treatment room […]

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“Touchless” Forms

January 14, 2021

When a new patient walks into Dr. Retro’s office, the first thing that happens is Judy, the receptionist, hands the patient a stack of forms, a scuffed-up clipboard, and a pen tied onto the clip with dental floss. “Fill these out,” she says to the patient, “and be sure and sign every page.” Eventually, Judy […]

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Dental patient volume at 78 % of pre-pandemic levels, ADA poll says

January 12, 2021

A poll taken the week of Dec. 14 found patient volume was estimated at 78 percent of pre-COVID-19 levels. Source: Dental patient volume at 78 % of pre-pandemic levels, ADA poll says That is good news, kind’a. With average US overhead at 73% most offices are barely breaking even.

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Three MUST Have Digital Tools for Dental Practice

January 5, 2021

Every dental practice should have had these online digital tools before the Covid 19 pandemic. Now the pandemic has forced us to consider no touch and even no appointment processes. Patients appreciate the ability to do business with you from home now even more than they did before. Online Bill Pay: This is so simple and […]

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Customer-Centricity as a Business Mission

December 14, 2020

From American Express: Customer-centricity often gets mistaken for customer experience and to explain the difference in simple terms; to deliver exceptional customer experiences you first need to be a customer-centric business… Do you have the necessary technology in place to afford your customer the best possible experience? This question reasons the “how” and therefore how […]

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Christmas Party Cancelled? Here’s What To Do Instead.

December 10, 2020

From Forbes: With Covid-19 cases on the rise, your company’s favorite holiday tradition probably isn’t in the cards this year.There will be no secret Santas in 2020. No catered buffet, ugly sweater contest, or day-after office gossip. The awkward gift exchange of knee-high socks and novelty toilet paper is gone. Source: Christmas Party Cancelled? Here’s […]

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The shift to virtual and home care: An interview with Annie Lamont

December 7, 2020

Interesting, from McKinsey: “There is no doubt that the patient–provider experience during the past several months has accelerated virtual models of care by five to ten years. …Hospital systems have been the drivers of our healthcare system. Our nurses and doctors in those hospitals have been heroes throughout the COVID-19 outbreak. But the reality is […]

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Doctors Are Calling It Quits Under Stress of the Coronavirus

November 24, 2020

From NYT: Thousands of medical practices have closed during the pandemic, according to a July survey of 3,500 doctors by the Physicians Foundation, a nonprofit group. About 8 percent of the doctors reported closing their offices in recent months, which the foundation estimated could equal some 16,000 practices. Another 4 percent said they planned to […]

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Management in the Cloud

November 23, 2020

The cloud is the future of dentistry, and cloud-based practice management software offers practices a variety of benefits: Data stored in the cloud is accessible 24/7, even when you are away from the office. Automatic updates reduce maintenance because you always have the latest version of your software. Automatic backups to the cloud help protect […]

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Inactivating vs. Archiving a Patient in Dentrix

November 16, 2020

From  The Dentrix Office Manager Blog: If you’ve attempted to contact a patient who is due for Continuing Care, has outstanding treatment, hasn’t been seen for eighteen months, and they haven’t responded after multiple attempts, I would suggest sending them a letter and changing their status to Inactive in the Family File. Source:  The Dentrix […]

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Deleting your Facebook account permanently deletes your entire paid Oculus VR library

November 12, 2020

From CNET: If you delete Facebook and have an Oculus VR headset, you’ll lose your entire paid gaming library. And you won’t be able to get your Oculus VR games back if you make a new account, Source: Deleting your Facebook account permanently deletes your entire paid Oculus VR library – CNET Another instance of the […]

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Market Update That May Affect You

November 9, 2020

From Burkhart Dental Supply: Equipment is getting very hard to obtain for a 2020 installation. A-dec, DCI, Belmont, and some others are not producing any more equipment this year. This is the earliest in the year I’ve seen this happen in quite some time. In addition, many companies already have long backorders. Technology seems to […]

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How customer reviews can help your SEO

November 5, 2020

From GoDaddy Blog: Customer reviews drive buying decisions. In fact, nearly 95% of shoppers read online reviews before making a purchase, and 72%of people won’t take action until they read reviews about a business. Those shiny little stars are mission-critical to your business success, Source: How customer reviews can help your SEO – GoDaddy Blog The […]

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October 29, 2020

After more than twenty five years of helping dentists and dental team members understand and use digital technology I find that the biggest barrier to the use of technology is resistance to change.

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Year End tax savings for your patients

October 22, 2020

What’s the Difference: HSA vs FSA? Both a health savings account (HSA) and a flexible spending account (FSA) allow you to pay for medical care with pre-tax dollars, which reduces the cost. With healthcare accounting for 8.1% of the average American’s monthly spending, according to The Ascent, these tax shelters are an important financial tool. […]

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New App Makes It Easier and Faster to Share Cases

October 20, 2020

The new Imaging Case and Collaboration (ICC) app from Carestream Dental is the easy-to-use platform that makes sharing cases more secure and straightforward. From the GP to the specialist to the lab—even practices within the same network, such as a DSO setting—ICC makes it easier to connect oral health care providers for closer collaboration, getting […]

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What Caused The Massive Microsoft Teams, Office 365 Outage? Here’s What We Know

October 5, 2020

From Forbes: Cloud-based Microsoft applications, including Microsoft Teams, went down across a swathe of the U.S. yesterday. Users of Microsoft Office 365, Outlook, Exchange, Sharepoint, OneDrive and Azure also reported they were unable to login. Instead, they were presented with a “transient error” message informing them there was a problem signing them in. Source: What […]

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Making healthcare more affordable through scalable automation

September 22, 2020

From McKinsey: As more healthcare companies start to implement automation technologies, the ability to coordinate across the organization in achieving scale will be a major determinant of success. Source: Making healthcare more affordable through scalable automation | McKinsey Another thoughtful analysis from McKinsey. The linked article looks at many business sectors, not just medicine/dentistry and analyses how […]

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Working from Home in Dentistry

September 21, 2020

Dental office jobs that could be done from home via telecommuting; Answer the phones, and do everything else that follows after you answer: Update charts including health histories based on patient filling in online forms. Send insurance claims Send statements Enter payments Pay bills Order Supplies Run reports Manage recall Manage e-services I am sure […]

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Important Online Safety Tips for Employees Who Work from Home

September 14, 2020

Online safety has become an increasingly important topic in our ever-changing digital world, but people who work from home need to be especially vigilant in taking digital security seriously. Not taking necessary precautions could not only slow down your productivity, it could also have major business ramifications. Our guide explains everything you need to know […]

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