Another interesting analysis from Jack Abrams:
Trending towards or already Tipped:
- PPO saturation (dominant form of insurance and patient dental benefit)
- Digital Impressioning
- Cad/Cam – Computer Aided Design (scanning and design)/ Computer Aided Manufacturing (milling)
- The movement towards Total Health (emphasis on preventive dentistry)
- Same Day Dentistry (do the procedures on the day they are diagnosed)
- Growth of small groups. They already represents 20% of the dental landscape
- Management enterprise software programs that deliver key performance/production indicators and categorical dashboards which provide businesses the data they need to manage and execute pro-actively
- Implants are being treatment planned in lieu of dentures but the denture business is still robust because of the Boomers and cost
- Multi-specialty services under one roof
- Laser dentistry (hard and soft tissue lasers) is omnipresent
- Patient communication software (e-mail/text/constant contact) – to appoint/confirm and reactivate patients is the preferred communication today
- Social media cannot be ignored – Your online reputation is your reputation!
- Web based training (on demand) is the preferred method for obtaining clinical and practice management continuing education credit
- Virtual office services and process outsourcing is gaining traction for dentists looking to expand their administration/management capabilities while reducing or controlling human capital costs
- Electronic ordering is the norm and preferred method for ordering dental supplies and consumables today. Companies like Schein reward this behavior with a loyalty program
- Going chartless (paper-less) is on the “to do” list for thousands of dental offices
- Movement towards 3D imaging is accelerating at a rate no one expected because of the digital workplace revolution
- Dental management programs like the Dental Business Institute are providing the tools dentist need to run a small business or group practice.
The idea of a “Tipping Point” was made famous by Malcolm Gladwell. It is that point where a trend suddenly takes off and becomes main stream in a very short time. The Tipping Point: How Little Things Can Make a Big Difference
Jack sees a larger cross section of the profession than I do. The dentists and teams I interact with are usually self-selected for an interest in technology. Never the less I am often surprised by their resistance to and adoption of new technology. For example Jack lists Digital impressions, CAD-CAM and same day treatment (which are in many ways the same thing) as at or near a tipping point. I hope he is right but in my experience these changes drag out much longer than we expect.
On the other hand, as I said, Jack sees things I do not and his list is worth contemplating as you plan your future practice.