Internet Social Media

Negative Yelp Review

From Jeff Tonner:

A nurse-patient recently trashed a dentist on-line and then engaged her friends (non-patients) to pile on. The dentist successfully convinced Yelp to remove all posts – no small feat. His methodology follows.

He first studied the Yelp criteria it considers when asked to take down reviews. For the non-patients, the dentist found an “Additional Guidelines” section ( and cited “We want to hear about your firsthand experiences, not what you heard from your co-workers.” For the nurse-patient herself, he saw that COVID claims (she alleged he refused to treat her due to COVID concerns, even though she was vaccinated and used PPE at work) fell under an “extraordinary circumstances” exception on “When should I report a review?”