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The Five Things That Matter

Based on Angie’s List member responses, the top five things they found to be most important while evaluating their health care experiences were:

  1. Effectiveness of treatment
  2. Provider communication
  3. Scheduling availability
  4. Beside manner
  5. Waiting room time/provider punctuality

via Evaluating the health care experience | Angie’s List Business Center.

Interestingly the most important item was – did you get better? That’s good. The other four break down to two things, how long did I wait and did you treat me nicely.

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