1. Lead with the culture. Lou Gerstner, who as chief executive of IBM led one of the most successful business transformations in history, said the most important lesson he learned from the experience was that “culture is everything.” Businesspeople today understand this. In the Katzenbach Center survey, 84 percent said that the organization’s culture was critical to the success of change management, and 64 percent saw it as more critical than strategy or operating model. Yet change leaders often fail to add
Often the biggest barrier to the development of a high tech digital office is not the technology it is the process of change. The linked article is worth reading if you are serious about using technology effectively.
As the quoted bit above notes change starts with the “culture” of the organization. In the dental office culture starts with the dentist.