Another insightful article from Katherine Eitel’s LionSpeak:
Experience is a good thing, as a teacher and confidence-builder. But experience can also be a curse, especially when applied to your business-thinking. Experience can hold us in old ways of doing things because that’s just the way we’ve always done it. Experience can also keep us in old mindsets and beliefs, assuming they are indisputable and forever true.
Source: Beginner’s Mind | LionSpeak
I hope the link to dental technology is obvious. Dentists and team members who have mastered a skill are very reluctant to give up their hard won experience to use a new system. Even if the new system is easier and faster, In fact especially if it is easier and faster.