If a dental team member believes his/her job is pulling charts, filling out forms and calling patients then she/he is stuck in the past doing a job that has (or at should have) ceased to exist. Technology in the form of management software, online e-services and even smart phone aps will do most of the daily practice management tasks people used to slog through every day. Not only will technology do the job it will save the practice thousands of dollars.
Technology used well has a huge ROI, Technology used poorly is a money pit.
The most valuable dental team member now and in the future will be the person who knows how to use and integrate all the technology to do these tasks. Technology should not be the extra we add to our business and clinical functions it should be the core of all off them. The person who masters these technologies will be the practice technologist. I repeat, the most valuable person in the office is the practice technologist.
Here are a few of the tasks that dental staff used to do that should now be done with software and e-services: Phone reminders, taking payments, pulling charts, re-activation, writing chart notes, checking eligibility, patient forms and data entry.
In order to accomplish all this and get a great ROI the office needs four things:
- Digital (paperless) records
- A web page with Internet access
- Intraoperative software and e-services
- Most important, people who know how to use it all, a practice technologist