More wisdom from Seth Godin:
But even if the storm passes, your employees remember. They remember the standard you’ve set and the way things are around here.
Every time we give someone the employee of the month parking space for perfect compliance, or fire someone for creating a culture of disrespect, we send a message.
Action or inaction are both forms of leadership and standard setting.
via Seth’s Blog.
There can be no question that doing nothing is not itself nothing. People observe what you do not do and make judgments. Personally I believe I often failed to act and as such failed as a leader in the office. Just because the issue blew over and everything seemed to get back to normal did not mean things were OK.
On the other hand I also believe it is easy for organizations, including a dental office, to become too rules based. Rather than having a rule for everything I believe teams work much better if there is a shared vision, shared values and personal integrity. People do something just because it is the right thing to do not because some rule says they should.
Do not spend valuable resources on creating rules and protocols for things that happen once every five years. On the other hand do not ignore those things but deal with them when they arise.