…the study revealed that for those who have adopted a PRM solution, those challenges were addressed. Most organizations saw significant reductions in no-shows and savings of staff time, rather than higher costs or use of staff time.
The link goes to an article from Solution Reach which includes data that patient relationship management systems (PRM), such as automatic text message reminders work. That is they decrease no shows, improve patient relations and reduce staff time which means they reduce costs.
Creating digital records is an important first step however to get real value from technology the dental office needs to leverage the digital data. One of the best and easiest ways to do this is to automate tasks such as calling to confirm an appointment.