From Seth Godin:
The Grand Canyon wasn’t created by an earthquake….It turns out that our daily practice, the piling up of regular actions, the cultural practices and biases that we each choose—that’s what makes change happen.
Source: Seth’s Blog: Erosion
Implementing new technology involves more than buying and installing a product – it also requires change. People resist change for a variety of reasons and overcoming that resistance, from both doctors and staff, is often more of a challenge than actually using the technology.
As Godin says the changes are not usually big sudden and obvious. The changes needed are more often subtle and involve changes in work habits and attitude.