From Andy Jensen:
Dental management consultants regularly raise a red flag when it comes to how the dentist’s team answers the phone. Most of us can probably share a story or two about less-than-stellar customer service when calling your dentist or other healthcare professional. For a new patient, how that phone call is answered is a make or break interaction.
Source: How to Provide a Better Patient Experience in the Dental Practice • Jive Communications
A follow up to this article.