From The Dentrix Office Manager Blog:
If you’ve attempted to contact a patient who is due for Continuing Care, has outstanding treatment, hasn’t been seen for eighteen months, and they haven’t responded after multiple attempts, I would suggest sending them a letter and changing their status to Inactive in the Family File.
Source: The Dentrix Office Manager Blog: Inactivating vs. Archiving a Patient
Year end is a great time to clean up your data base. You will get better performance from your software and better numbers to help you manage more effectively. The linked article will guide you through the process.
Do not do this when you “get around to it” but set up some dedicated time with a goal to be finished before year end.
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