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Internet Management

Patient Engagement Systems

My friends at Sesame Communications have produced another highly informative white paper on the value of digital patient communications. Here are some interesting excerpts:

Automated Appointment Reminders

The leading value associated with the automated appointment reminder functionality reported by practices was a reduction in no-shows. 74.25% of respondents noted that a reduction in no-shows was an important benefit of their patient engagement system. Furthermore, a significant 73.89% of participants in the study stated that this functionality actually reduced no-shows. This finding confirmed a previously published research study by Sesame Communications.

The study showed patients overwhelmingly prefer automated reminders, as an astounding 79.5% of patients prefer text or email appointment reminders over phone calls.2

92.83%

state it was more convenient for them to visit the practice patient portal than call the office.

71.69%

noted that having 24-7 digital access to their information made it more likely for them to stay in their present practice.

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