As your plans get more detailed, it’s also more and more likely that they won’t work exactly as you described them.
via Seth’s Blog.
This is certainly the case with adding high tech to a dental office. If the dentist does not have a clear vision of what he/she is trying to accomplish with the new tech, the minute something unexpected happens the dentist and staff are ready to quit and go back to the old way. Set your goals in concrete and make your plans in sand.