Follow the link to a ZDnet article regarding use of paper vs electronic documents, cost and customer (patient) acceptance.
How much could a business save by going electronic: As much as 38 percent of a mailing cost, for the postage and paper. So, there’s definitely a reason to go electronic, but make it voluntary not mandated or you could lose more than you save in customer goodwill.
via Will you or won’t you (print that document)? | GreenTech Pastures | ZDNet.com.
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