The true cost of customer response

by Larry Emmott on April 29, 2019

in Management

More wisdom from Seth Godin,

“Your call is very important to us.”If you hear that, it means someone is not just lying, but also isn’t good at arithmetic.

Source: The true cost of customer response | Seth’s Blog

As always with Seth read the whole thing. There is not much of a technology connection but the patient relations and service connection to dentistry is obvious.

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