I believe that a lack of training is one of the primary mistakes that dental offices make when using technology. Training is not a one time event but should be an ongoing process for both the team and…get this… the dentist.
There are many ways to get training. The link below is to one of many Dentrix training options.
There are two must train situations. All new hires need training. DIY on the job training rarely works well. The second is once a year updates for the team, especially the office manager.