The attorney for a Murfreesboro doctor has refiled a $25,000 lawsuit against a woman who left a negative Yelp review against him…
…”Free speech is important,” said Hirschhorn, “but SLAPP isn’t a get out of jail free card for defamation. The limit to constitutional free speech is that people are liable when they abuse it.”
As a general rule dentists and other professionals have had very little success suing people over negative reviews. The law is on the side of the consumer. In 2016 congress passed a law , called the Consumer Review Fairness Act (CRFA), to protect consumers’ ability to leave an honest online review of a business without being punished.
The best way to respond to a negative review is to overwhelm it with positive ones. If you have fifteen five star reviews and one angry one star review the people reading the reviews will ignore the single bad review assuming, correctly, that it was written bay an angry jerk. By the way, if you have fifteen bad reviews it is not the reviewers who are at fault. You had better fix whatever is wrong.