Management Office Design

Fit and finish

sethGMore wisdom from Seth Godin:

It’s pretty clear that the design of the egg carton isn’t going to change the flavor of the omelette. Except, of course, it does.

Source: Seth’s Blog: Fit and finish

People make judgments based on the things they see and feel. Then they defend those judgments.

Patients have no way to properly judge quality dental care. They can not realistically evaluate the fit of a margin or the cleanliness of a root surface. However they can easily see how clean the counter tops are, how friendly the staff is and how up to date the office technology is. And they will.

Who is the better dentist; the one who fills your mouth with goo, makes an uncomfortable “temporary” and makes you wait two weeks for a crown, or the dentist who scans your mouth with a wand and makes a crown while you wait?

As dental professionals we know there is a lot that goes into determining who is a better dentist. CAD CAM does not necessarily make for a better dentist. However in the eyes of the patient there is no doubt the same day dentist will be perceived as the better dentist.

Up to date technology will impact how a patient perceives the office.

Here is another exercise that you may find helpful. Video the office from the point of view of a patient. Start in the parking lot and capture what a patient sees as he or she enters the front door, sits in the reception area, walks into a treatment room and sits in the chair.


13 replies on “Fit and finish”

I don’t know whether it’s just me or if perhaps everyone
else encountering problems with your blog. It appears as
though some of the written text within your
posts are running off the screen. Can someone else please comment and let me know if this is happening to them too?
This could be a issue with my browser because I’ve
had this happen previously. Kudos

I keep listening to the news talk about getting free online grant applications so I have been looking around for the most excellent site to get one. Could you tell me please, where could i acquire some?

With everything which appears to be building inside this subject matter, many of your viewpoints are rather radical. Having said that, I am sorry, but I can not subscribe to your whole idea, all be it refreshing none the less. It appears to everybody that your remarks are not totally validated and in fact you are generally your self not really fully confident of the argument. In any event I did enjoy examining it.

Good day! I know this is somewhat off topic but I was wondering which blog platform are you using for this site? I’m getting sick and tired of WordPress because I’ve had problems with hackers and I’m looking at alternatives for another platform. I would be great if you could point me in the direction of a good platform.

I’m not sure exactly why but this web site is loading extremely slow for me. Is anyone else having this problem or is it a problem on my end? I’ll check back later on and see if the problem still exists.

I like the helpful info you provide in your articles. I’ll bookmark your weblog and check again here regularly. I’m quite certain I’ll learn lots of new stuff right here! Good luck for the next!

Hi there, simply was aware of your blog thru Google, and located that it is really informative. I’m gonna be careful for brussels. I’ll be grateful for those who continue this in future. Many folks will likely be benefited out of your writing. Cheers!

I was more than happy to seek out this internet-site.I wanted to thanks for your time for this wonderful learn!! I undoubtedly having fun with every little bit of it and I’ve you bookmarked to take a look at new stuff you weblog post.

Leave a Reply

Your email address will not be published.