From Ars Technica:
Technical support scams are the bottom of the barrel for cyber-crime. Using well-worn social engineering techniques that generally only work on the least sophisticated computer users, these bootleg call-center operations use a collection of commercially available tools to either convince their victims to pay exorbitant fees for “security software” or extort them to gain control of their computer. And yet, these schemes continue to rake in cash for scammers.
This is mostly a fun article by a tech expert scamming a scammer. However it also contains some good advice regarding scams that we all need to keep in mind. It is especially important the people answering the phones and checking e-mail in the office understand the danger in these scams.